hbbaje's Privacy Policy

Introduction and Scope of Policy

hbbaje operates an online casino and betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how hbbaje collects, stores, processes, and protects your personal information.

This policy applies to hbbaje's website, mobile application, and all associated services. By using our platform, you are considered to have given your consent to the terms described in this privacy policy.

We believe that transparency is the foundation of trust. That is why we want to explain in simple and clear language where your information goes, why it is collected, and what rights you have.

What Information We Collect

When registering with hbbaje and using our services, we may collect the following types of information:

2.1 Information You Provide Directly

Information you voluntarily provide to us includes:

• Full name and date of birth
• Email address
• Mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Payment information, such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (where applicable)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Activity logs on the platform (login times, game play history)
• Transaction history (deposit and withdrawal records)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from identity verification agencies or fraud prevention services. This data collection is always conducted in accordance with applicable regulations.

How We Use Your Information

hbbaje uses your information for the following purposes:

3.1 Account Management

• Creating, managing, and verifying your account
• Ensuring login and secure access
• Completing identity verification (KYC)
• Password reset or account recovery

3.2 Financial Transactions

• Processing deposits and withdrawals
• Maintaining transaction history
• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) policies

3.3 Service Improvement

• Personalizing the gaming experience according to your preferences
• Analyzing and improving platform performance
• Informing you about relevant offers and promotions
• Providing customer support

3.4 Legal Obligations

• Meeting applicable legal requirements
• Providing information upon request from regulatory authorities
• Preserving evidence for dispute resolution

Sharing Information with Third Parties

hbbaje never sells your personal information to third parties for commercial purposes. However, limited information sharing may occur in the situations described below:

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted third parties for payment processing, identity verification, fraud prevention, and technical services. These partners are contractually bound to comply with our privacy standards.

4.2 Game Providers

Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive some technical information to manage gameplay. This information does not include any personally identifiable information.

4.3 Legal Requirements

We may be required to disclose information in response to court orders, lawful requests from law enforcement agencies, or other legal requirements.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant party, however the terms of this policy will continue to apply.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the hbbaje website. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies We Use

• Essential cookies: Without these, the site will not function properly. Their role is to maintain login sessions and ensure security.
• Functionality cookies: Help remember your preferences and settings, such as language preference.
• Analytics cookies: Monitor platform usage and help improve our services.
• Marketing cookies: Help display relevant offers and advertisements.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

Data Protection and Security

hbbaje has adopted industry-standard security measures to ensure the safety of your personal information.

6.1 Technical Security Measures

• All data transmission is secured through SSL encryption
• Passwords are stored using strong hashing algorithms
• Financial information is stored in encrypted form
• Regular security testing and audits are conducted
• Unauthorized access detection systems are active

6.2 Organizational Security Measures

• Only authorized staff can access information on a need-to-know basis
• All staff are bound by confidentiality agreements
• Regular staff training and awareness programs are conducted

Data Retention Period

hbbaje retains your personal information only for as long as necessary. The retention period is determined based on the following factors:

• The length of time your account remains active
• Legal requirements related to financial transaction records
• Fraud prevention and anti-money laundering regulations
• The time required for dispute resolution

Even after an account is closed, financial transaction records may be retained for a defined period in accordance with legal requirements. After that period, information is securely deleted or anonymized.

Your Privacy Rights

We believe you have full rights over your own information. hbbaje grants you the following rights:

8.1 Right to Know

You may request to know what information we hold about you. We are committed to responding to this request within a specified timeframe.

8.2 Right to Correction

If your information contains any errors or is incomplete, you may request a correction. Some information can be changed directly from your account settings.

8.3 Right to Deletion

In certain circumstances, you may request the deletion of your personal information. However, information that is necessary to fulfil legal obligations may not be deleted.

8.4 Right to Object to Data Processing

You may object to the use of your information for marketing purposes and opt out of marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team:

• Email: [email protected]
• Via 24/7 Bengali live chat service

We make every effort to respond to all valid requests. Requests will be processed after identity verification.

Protection of Minors

hbbaje strictly provides services only to individuals aged 21 or older. We never intentionally collect personal information from minors.

Age verification is mandatory at registration and age is confirmed during the identity verification process. If we become aware that a minor is using our services, that account will be immediately closed and any collected information will be deleted.

If parents or guardians believe their child is using our platform, please notify us immediately at [email protected].

Privacy Policy Changes

hbbaje reserves the right to update this privacy policy from time to time. Changes will apply as follows:

• For significant changes, you will be notified at your registered email address
• The updated policy will be considered effective from the date it is published on the website
• Continued use of the platform after any changes will be considered as acceptance of the new policy
• The "Last Updated" date will always be displayed at the top of this page

We recommend that you review this policy regularly so that you remain aware of the latest changes.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Our privacy team aims to respond to all your requests promptly and effectively. It is our responsibility to ensure you have control over your information.